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A number of our consultants are authors of, or contributors to, books that share their expertise and offer practical and proven solutions to everyday business issues. Most of these books are available for review and purchase from Amazon, the on-line bookstore. To find out more about the books, or even to go as far as to purchase one, just click on the images below. Happy reading!
Almost everybody's job involves the completion of projects - it's
only the scale that varies. This book provides the toolkit to plan,
implement and review the project. Unlike most others on the subject,
this also focuses more attention on the people and self-management
issues rather than just the use of graphs and charts.
To order this book click: The Project Management Pocketbook
Not
just a term from the 90s but an approach that underpins devolvement of
responsibility and staff development. Once defined this book offers a
pocketful of tips, techniques and tools on how to create an empowerment
culture that benefits both the organisation and the individual.
To order this book click: The Empowerment Pocketbook
Now
that the customer is more remote and less likely to be face-to-face,
what does good customer care look like and how can we ensure it's in
place? This will answer those questions. In addition it addresses the
latest technologies for call centres and websites to attract and
maintain a loyal and happy customer base.
To order this book click: The E-Customer Care Pocketbook
A must for all training professionals who are striving to provide value-for-money and seeking to demonstrate their effectiveness to the organisation. It addresses every aspect of training from policy development and needs analysis to validation and evaluation of solutions. Its framework is complementary to Investors in People (IiP) requirements.
To order this book click: How to Take a Training Audit
A
highly practical and comprehensive reference book that offers a myriad
of proven tools and techniques for being successful in creating change.
With contributions from a number of qualified NLP practitioners this
clearly explains how thinking methods, language structures, emotional
energy, motivation, skills and strategies can be integrated practically
to create the driving force.
To order this book click: NLP business masterclass
Books
A number of our consultants are authors of, or contributors to, books that share their expertise and offer practical and proven solutions to everyday business issues. Most of these books are available for review and purchase from Amazon, the on-line bookstore. To find out more about the books, or even to go as far as to purchase one, just click on the images below. Happy reading!The Project Management Pocketbook
Almost everybody's job involves the completion of projects - it's
only the scale that varies. This book provides the toolkit to plan,
implement and review the project. Unlike most others on the subject,
this also focuses more attention on the people and self-management
issues rather than just the use of graphs and charts.To order this book click: The Project Management Pocketbook
The Empowerment Pocketbook
Not
just a term from the 90s but an approach that underpins devolvement of
responsibility and staff development. Once defined this book offers a
pocketful of tips, techniques and tools on how to create an empowerment
culture that benefits both the organisation and the individual.To order this book click: The Empowerment Pocketbook
The E-Customer Care Pocketbook
Now
that the customer is more remote and less likely to be face-to-face,
what does good customer care look like and how can we ensure it's in
place? This will answer those questions. In addition it addresses the
latest technologies for call centres and websites to attract and
maintain a loyal and happy customer base.To order this book click: The E-Customer Care Pocketbook
How to take a Training Audit
A must for all training professionals who are striving to provide value-for-money and seeking to demonstrate their effectiveness to the organisation. It addresses every aspect of training from policy development and needs analysis to validation and evaluation of solutions. Its framework is complementary to Investors in People (IiP) requirements.To order this book click: How to Take a Training Audit
NLP Business Masterclass
A
highly practical and comprehensive reference book that offers a myriad
of proven tools and techniques for being successful in creating change.
With contributions from a number of qualified NLP practitioners this
clearly explains how thinking methods, language structures, emotional
energy, motivation, skills and strategies can be integrated practically
to create the driving force.To order this book click: NLP business masterclass
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